SHIPPING POLICY

Thank you for shopping with Ginger and Copper. Each item is handcrafted in small batches and carefully prepared for shipment.

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PROCESSING TIME

• All items are handmade to order unless otherwise noted.

• Please allow 3 to 7 business days for processing prior to shipment.

• Selecting an expedited shipping option affects shipping transit time only and does not change processing time.

• Once your order ships, you will receive a confirmation email with tracking information.

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SHIPPING OPTIONS

• Shipping rates and available delivery options are calculated at checkout.

• Customers may select from standard or expedited shipping options where available.

• Expedited shipping applies to carrier transit time only and does not shorten production or processing timelines.

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DELIVERY TIMEFRAMES

• Delivery times vary by carrier, shipping method selected, and destination.

• Ginger and Copper is not responsible for delays caused by the shipping carrier, weather events, or circumstances outside our control.

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SHIPPING ADDRESS ACCURACY

• Please ensure that your shipping address is entered correctly at checkout.

• Ginger and Copper is not responsible for packages delivered to an incorrect address provided by the customer.

• If a package is returned due to an incorrect or incomplete address, reshipping costs will be the responsibility of the customer.

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LOST OR STOLEN PACKAGES

• Once an order has been marked as delivered by the carrier, Ginger and Copper is not responsible for lost or stolen packages.

• If you believe your package has been lost, please contact the carrier directly using your tracking information.

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DAMAGED SHIPMENTS

• If your order arrives damaged, please contact us within 48 hours of delivery.

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• To assist with resolution, please include:

  • Your order number

  • Clear photos of the damaged item

  • Photos of the original packaging

 

We reserve the right to determine whether a replacement or store credit will be issued.